 ITIL V3Project CentralSix SigmaHaren Titles |
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| ITIL v3 - 6 SLA Structures ?? |
Author : Roger Purdie
Date : 21/11/2008
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ITIL v3 has defined 3 new SLA types. For those familiar with ITIL v2 you will be aware of the Customer based, Service Based and multi-level SLA structures.
I was studying the CSI text from v3 and found a very interesting few paragraphs that defined... Explicit SLAs, Implicit SLAs and Psycholo.... |
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| Solving the Release and Change Management Clash |
Author : Roger Purdie
Date : 20/10/2008
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My colleague and I are having a heated discussion about the purpose of release and change management. The real practical purpose.
He believes the actual build of the application is Change Management’s responsibility, I believe it’s Release Management’s responsi.... |
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| Maximum Class numbers |
Author : Roger Purdie
Date : 24/09/2008
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The numbers of students that can participate in a classroom course for ITIL have been set. The numbers defined by the controlling body should filter through to all accredited training companies.
Here they are:
1: 25 for Foundation
1: 16 Managers Bridge
1: 12 All others IT.... |
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| ITIL v3 Exam take up |
Author : Roger Purdie
Date : 13/07/2008
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After some inside information came my way I can present some basic statistics regarding the adoption of ITIL v3, as evidenced by the number of people taking v3 Foundation exam, versus v2.
Granted these are very basic statistics, but they come from the biggest Exam instituite in terms of numbe.... |
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| Sierra Leone Flashbacks – Part 1 |
Author : Richard De Kock
Date : 07/07/2008
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It’s taken me a long time to finally sit down and give everyone a full account of what happened in December 2007. Certainly an experience that has never quite settled in my mind. My therapist says the best way to stop the flash backs is to write it all down and share the experience. Hopefully .... |
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