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| Yet another article on the overuse of ITIL !! |
Author : Roger Purdie
Date : 02/12/2009
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I've read a lot and it gets tiresome to come across the same article, written by different people using different words.
The basic premise of my annoyance is the way people say that ITIL, if used incorrectly can be bad for an organizations IT department. YES - it can - there it has been said..... |
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| The referees decision is final !! |
Author : Roger Purdie
Date : 30/10/2009
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ITIL v2 is at its "end of days". The demise of examinations and the publication of the core v2 texts (Service Support and Service Delivery) has been announced.
It is a time of emmotional response by many; annoyed at the way the decision has been made to withdraw the v2 Foundation ex.... |
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| Are itSMF and APMG on a collision course? |
Author : Roger Purdie
Date : 29/09/2009
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ItSMF USA have recently published the priSM program (Professional Recognition for IT Service Management). Extolling the virtues of their scheme is the who's who of itSMF USA.
With four levels of priSM qualification (Associated, Member, Professional and Fellow) linked to experience, continuing.... |
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| You can't light fires under people that choose to sit in a puddle !!! |
Author : Roger Purdie
Date : 18/06/2009
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I know some puddle sitters. Waiting for motivation and a good thing to come along and wondering why they don't ever seem to get anywhere.
I have tried to help them. Tried to convince them that motivation cannot come from external forces, it has to come from within. They head to motivational s.... |
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| Do we really need all the V3 Processes? |
Author : Moses Kamau
Date : 29/05/2009
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I must confess that I am still hung-up on V2 Service Support. I barely utilized or implemented the Service Delivery processes (save for SLM). I believe as an organization, we did very well. We were organized and quite mature in our approach to IT Service Management.
What value then is there i.... |
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| Change Management - just who can raise a Change? |
Author : Roger Purdie
Date : 25/05/2009
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Just who is allowed to raise a Change Request?
There is no correct answer, other than “who ever you define is permitted to raise a change”. What can help in the definition is thinking about the levels or categories of change that could be dealt with by the process. T.... |
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