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 ITIL V3Project CentralOff The Shelf
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| Tie down the load: Contract renewal or termination |
Author : Roger Purdie
Date : 26/02/2009
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There are a number of factors that go into the determination of whether to terminate or renew a contract. Note the discussion here revolves around a contract that has come to a natural end of life, rather than a termination sought for failure to meet a specified clause or condition.
The follo.... |
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| Supplier Management Performance and Relationships |
Author : Roger Purdie
Date : 25/02/2009
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The objectives for supplier management cover the requirement to ensure supplier value for money, performance management, contract reviews, creation of a supplier policy and relationship management.
One question that may be asked is what the difference is between "Supplier Relationships&q.... |
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| Supplier Contracts - what is in? |
Author : Roger Purdie
Date : 25/02/2009
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The creation of a contract, even a supplier contract is not an activity restricted to only the service provider. The can be many business units that rely on third parties for provision of specialist services in the core business area. For this reason the organization should maintain a variety of too.... |
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| Purdie's law of diminishing data storage and other finite resources |
Author : Roger Purdie
Date : 23/02/2009
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Here are a couple of basic statements regarding Demand for services and available capacity:
1. Unused capacity is permitted if it provides higher level of assurance (i.e. conscious idle capacity)
2. Insufficient capacity limits service growth and impacts performance
While these .... |
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| Give KPIs more than perfunctory attention |
Author : Roger Purdie
Date : 20/02/2009
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I was at college when I first learned the meaning of the word perfunctory. I found it on an Economics assignment I got back from my Irish lecturer (a genius of a man, who I now count as a good friend). He comment on my - what I considered to be superb - essay on the importance of something or other .... |
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| A note of caution regarding Customer Service. |
Author : Roger Purdie
Date : 19/02/2009
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Ted Levitt's book called "Total Customer Concept" describes a phenomena regarding basic human behavior and a desire for heightened service levels. He urges vendors (service providers) to move towards “The Outer Limits” of their serving potential.
Levitt described four le.... |
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| SubTotal: |
$ 339.00 |
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$ 10.00 |
| Total: |
$ 349.00 |
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