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 ITIL V3Project CentralOff The Shelf
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| Why Service Review Meetings upset your customers. |
Author : Roger Purdie
Date : 18/02/2009
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IT professionals generally are looking for reviews more often than a customer expects them and to be honest more often than a customer actually wants them!!
IT professionals tend to use regular service review meetings as "good customer service"; but the reality is that by holding th.... |
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| All else is unimportant... |
Author : Roger Purdie
Date : 10/02/2009
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It is a tragic situation in Australia where over 170 people have lost their lives in the worst ever natural disaster to affect the country.
Fires in Victoria have destroyed over 1000 homes and at the time of writing 173 people have lost their lives, but this number is expected to increase to .... |
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| You know that feeling? |
Author : Roger Purdie
Date : 10/02/2009
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I had one of those rare moments you get when you finally get something, the penny drops, the light comes on.
Of course I doubt too many of those reading this blog who are 'proficient' in the ways of ITIL would admit it, but I will say this. I learnt something from the Service Strategy book th.... |
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| ITIL v3 - 6 SLA Structures ?? |
Author : Roger Purdie
Date : 21/11/2008
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ITIL v3 has defined 3 new SLA types. For those familiar with ITIL v2 you will be aware of the Customer based, Service Based and multi-level SLA structures.
I was studying the CSI text from v3 and found a very interesting few paragraphs that defined... Explicit SLAs, Implicit SLAs and Psycholo.... |
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| Solving the Release and Change Management Clash |
Author : Roger Purdie
Date : 20/10/2008
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My colleague and I are having a heated discussion about the purpose of release and change management. The real practical purpose.
He believes the actual build of the application is Change Management’s responsibility, I believe it’s Release Management’s responsi.... |
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| Maximum Class numbers |
Author : Roger Purdie
Date : 24/09/2008
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The numbers of students that can participate in a classroom course for ITIL have been set. The numbers defined by the controlling body should filter through to all accredited training companies.
Here they are:
1: 25 for Foundation
1: 16 Managers Bridge
1: 12 All others IT.... |
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| SubTotal: |
$ 812.00 |
| Shipping Charges: |
$ 10.00 |
| Total: |
$ 822.00 |
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