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 ITIL V3Project CentralOff The Shelf
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| Contradiction over the Projected Service Outage (PSO) |
Author : Roger Purdie
Date : 13/05/2009
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I'm afraid I've found what I consider to be another contradiction in the ITIL v3 Service Transition text.
This one relates to the PSO (Projected Service Outage). It is a term within Change Management and it is explained in the body of the text book as a way of documenting the agreed changes t.... |
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| The Bane of Change !! |
Author : Roger Purdie
Date : 08/05/2009
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BUREAUCRACY is to Change Management as hot water is to ice. It has the potential to spoil the celebration.
To a large degree the level of bureaucracy can be dealt with by creating appropriate change models for different types of changes that an organization will have to deal with. However, th.... |
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| Recession Busters (Hosted and Managed Solutions) |
Author : Roger Purdie
Date : 12/04/2009
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The development of hosted and managed services is not a new concept, however, the doing it properly is a science. Most vendors simply put together a string of hardware and software and consider themselves service providers.
The simple fact is that service providers do not give enough thought .... |
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| Is there a place for PPO? |
Author : Roger Purdie
Date : 08/03/2009
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One of the ITIL v3 Intermediate courses in the Service Capability stream is called PPO - Planning, Protection and Optimization.
The PPO course will be a practical program that focusses on the following processes:
Capacity Management
Availability Management
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| Service Management by Osmosis |
Author : Roger Purdie
Date : 02/03/2009
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Place a lead bar underneath a gold ingot and over enough time (several hundred years) the lead will have traces of gold in its surface. Things have a way of moving, even if you don't intend them to, and time can be the best medium for change.
As an IT professional it is very likely that you h.... |
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| A model for all occasions!! |
Author : Roger Purdie
Date : 02/03/2009
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Most IT professionals, well most that have an understanding of the 5 phases of the Service Lifecycle would recognize the Continual Service Improvement model as being the six steps of:
What is the vision?
Where are we now?
Where do we want to be?
Ho.... |
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| SubTotal: |
$ 891.00 |
| Shipping Charges: |
$ 10.00 |
| Total: |
$ 901.00 |
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