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Solving the Release and Change Management Clash

My colleague and I are having a heated discussion about the purpose of release and change management...
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Negotiations - another tool on the utility belt!

Whether we notice it or not we are engaged in negotiations every single day. It is certainly one of ...
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Which ITIL book should I buy first ?

The new version of ITIL (version 3) is release on May 30th 2007. The new set is comprised of 5 core ...
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