With great expanded content these guides cover the Lifecycle Approach Based on ITIL® V3 providing a concise summary of the ‘Foundations of IT Service Management’. Not only is the ITIL V3 Life Cycle approach included but in addition the guides cover the processes in a separate section as well. What’s more these books provide excellent value for money, providing a lot more content for a lot less cost (than most of the other products on the market today!)