The ITIL v3 toolkit series are collections of the most useful elements to help you with both understanding and implementing all the ITIL v3 processes.

The kits are prepared by qualified ITIL Experts and they are quality checked before being offered. The kits are designed to get you started in a variety of topical areas.

The contents are chosen to ensure that you get the best return on your investment by allowing a “fast start”. Each kit is a carefully selected set of documents.

 

1. Business Justification
This template gives you guidance in how to prepare a justification for the implementation of the Change Management process. It includes a cost benefits analysis table.

 

2. Management Awareness Presentation
A quality set of presentation materials with speaker notes that can be used to present concepts to senior managers or as a discussion workshop among peers.

 

3. Workshop Presentation
40 slides and enough material to both educate and stimulate debate and discussion on Change Management. Can be run as a half day or full day format. This PowerPoint slide show will become the centre piece of your discussions and workshops for defining, implementation and improving the process.

 

4. Process Implementation Project Plan
Provided as a Microsoft PROJECT file AND a PDF file AND an EXCEL spreadsheet AND as an XML file, this resource maps out for you the major steps that need to be completed for the complete process implementation.

 

5. Policy Statement
A starting point for any process implementation or improvement; the policy includes a definition of the scope for the process, the audience of interest, the objectives and specific definitions. Worth the price of the toolkit alone, this policy statement gives you a full overview of the decisions made regarding the process. It is completely customizable, but gives you a start in creating one of the most valuable documents for any ITIL process.

 

6. Roles and Responsibilities
Concise definitions of the process roles and a RACI (Responsibility, Accountability, Consulted, Informed) chart. This document is already for you to insert a few details and you have an adequate definition for internal staff and Human Resources.

 

7. Process Flow Diagrams
Provided in Microsoft Visio and as a PDF file the process flow diagrams are the heart of understanding the logical flow of activities associated with Change Management. The diagrams are used throughout the actual Change Management process document.

 

8. Change Management Process
The work of documenting Change Management has been done for you. This editable Microsoft Word document takes you on a journey through the activities of Change Management and explains all the elements will work instructions.

 

9. Change Management Models
This is the template that you will use to define your standard, major, minor and emergency change models. Change Models are one of the greatest benefits from a well implemented Change Management process.

10. RFC Template
A Microsoft Excel multi-worksheet file that you can use to document, store and track requests for change With specific sections for Assessment, Authorization, Scheduling/Implementation and Post Change Review all the elements are covered. Using this spreadsheet is an excellent way to begin to understand how your Change Management process works on the ground in your company.

 

11. Change Schedule TemplateA three month rolling change schedule that can be distributed by the Change Manager to all stakeholders. Presented as a Microsoft Excel multi-worksheet file this solution can also be shown as evidence of effective change control to internal and external auditors.

 

12. CAB Meeting Templates
The Change Advisory Board (CAB) is the most visible functional group for the Change Management Process. CAB meetings must be well structured and recorded. CAB meetings are a place of action and this Microsoft Excel multi-sheet solution will mean you don't miss any important elements of the meetings. This is also another solution that can be shown as evidence of effective change control to internal and external auditors.

 

13. Change Management Performance ReportingTracking the overall performance of the Change Management process is a requirement for continual service improvement. Without an understanding of the Key Performance Indicators and metrics for the process there is no way to understand if the process is working at an optimal level. This template provides you with the necessary prompts to complete and is ready made to display summary graphs that you can use in roll up reports to managers and other staff.

 

14. Change Management Interrelationships
Change Management cannot exist in isolation from other processes. There is a critical need to understand how the process connects to other structured processes and it is why the Change Management toolkit includes both a Microsoft Visio file and a Microsoft Word document. The Visio file is the base diagrams that are used throughout the Word document. They explain and show how Change Management is connected to its nearest process "neighbors"

 

Following are direct extracts from actual contents of the Change Management Toolkit.