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Solving the Release and Change Management Clash

My colleague and I are having a heated discussion about the purpose of release and change management...
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Negotiations - another tool on the utility belt!

Whether we notice it or not we are engaged in negotiations every single day. It is certainly one of ...
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Which ITIL book should I buy first ?

The new version of ITIL (version 3) is release on May 30th 2007. The new set is comprised of 5 core ...
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Negotiations - another tool on the utility belt!

Author : Richard De Kock

Date : 29/09/2008
Whether we notice it or not we are engaged in negotiations every single day. It is certainly one of the most underestimated business tools that are generally not focused on during the building of skills.....
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Free ITSM Job Description - Problem Manager

Author : Roger Purdie

Date : 15/08/2008
A comprehensive job description for the organizational Problem Manager.....
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ISEB brings out ISO 20000 Foundation Exam - but is it too late?

Author : Roger Purdie

Date : 27/06/2008
The British Computer Society has a department that most people think is a seperate company - the ISEB offers ITSM exams in the same way as Exin and APMG.....
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Middle East update

Author : Roger Purdie

Date : 25/06/2008
In a recent question and answer session, Colin Cloete, Managing Director of Quintica Middle East, provides some insight into the IT Service Management market for the region.....
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Managing Successful Programs Pocket Book

Author : Roger Purdie

Date : 05/05/2008
A quick reference guide for using MSP effectively. Designed to work along side the 2007 Edition of Managing Successful Programmes. This publication defines Programme Management and types of programmes, it also provides a top level overview of the MSP Framework and discusses the three core concepts o....
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Passing Prince2 Examinations 2007

Author : Roger Purdie

Date : 05/05/2008
This publication, 'Passing the PRINCE2 Examinations 2007 Edition', has been updated to take into account the change to the format of the Practitioner Exam, which is now multiple choice instead of an essay format.....
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