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 ITIL V3Project CentralOff The Shelf
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| ITIL v3 Managers Bridge Course |
Author : Roger Purdie
Date : 05/05/2008
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Major news items regarding the course that is only available for people that hold a v1/v2 Managers certificate is about the exam. The exam will be a 90 minute, 20 (complex) multiple choice questions. The pass mark will be 80% (16 correct from 20)..... |
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| New Pocket Guides Announced |
Author : Roger Purdie
Date : 05/05/2008
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Perhaps the most popular and most widely read text continues to offer a short summary. Foundations of IT Service Management based on ITIL has become the industry standar guide on ITIL. Over the years this guide has earned its place on the bookshelves and in the briefcases of industry experts as they.... |
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| ITIL v3 Continual Service Improvement |
Author : Roger Purdie
Date : 05/05/2008
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements..... |
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| ITIL v3 Service Operation |
Author : Roger Purdie
Date : 05/05/2008
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis..... |
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| ITIL v3 Service Transition |
Author : Roger Purdie
Date : 05/05/2008
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader,.... |
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| ITIL v3 Service Design |
Author : Roger Purdie
Date : 05/05/2008
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies.... |
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| SubTotal: |
$ 1641.00 |
| Shipping Charges: |
$ 10.00 |
| Total: |
$ 1651.00 |
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ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is registered in the U.S. Patent and Trademark Office
News
