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 ITIL V3Project CentralOff The Shelf
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| WHAT IS ITIL |
Author : Roger Purdie
Date : 05/05/2008
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The IT Infrastructure Library (abbrev: ITIL) - a registered trademark of the Office of Government Commerce (OGC) provides a complete set of publications that deliver a consistent message regarding ways to improve the overall quality of IT services delivered to the organization..... |
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| Quintica and Q-Deal |
Author : Roger Purdie
Date : 05/05/2008
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Quintica is the organization who is focused on Service Management solutions that are based on and around COBIT, ITIL, eTOM, ISO20000 and Six Sigma practices..... |
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| The customer is King |
Author : Roger Purdie
Date : 04/05/2008
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As South Africa prepares to host the 2010 soccer world cup the country is faced with many challenges, one of which is delivering world class services to a wide range of tourists, business people, FIFA delegates and sports people. In almost all instances, contact centres will form a vital point of co.... |
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| ITIL v3 Foundation Exam at Prometric |
Author : Roger Purdie
Date : 04/05/2008
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It is the news that the ITIL community has been waiting for. The ITIL v3 Foundation exam is now available at Prometric and Pearson Vue test centres around the world..... |
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| Real References |
Author : Roger Purdie
Date : 04/05/2008
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'I was impressed with the quality and amount of the information provided within the course. Using the course manual, Powerpoint presentations, fact sheets and sample questions assisted me in attaining my qualification quickly.'.... |
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| SubTotal: |
$ 1292.00 |
| Shipping Charges: |
$ 10.00 |
| Total: |
$ 1302.00 |
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ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is registered in the U.S. Patent and Trademark Office
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