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Using the basics of ITIL we can fix anything. Even the annoying 3259 upgrade error for iPOD that is ...
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Free Exam Style Question - Service Capability

Author : Roger Purdie

Date : 15/02/2009
A free question to test your ability to answer ITIL v3 Service Capability questions.....
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Q-Fusion services from Quintica

Author : Roger Purdie

Date : 10/02/2009
See the 5 stage contiuum from Q-Fusion....
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9 point wonders

Author : Roger Purdie

Date : 05/02/2009
All ITIL trainers must now have a minimum of 9 credits to teach ITIL to others.....
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Negotiations - another tool on the utility belt!

Author : Richard De Kock

Date : 29/09/2008
Whether we notice it or not we are engaged in negotiations every single day. It is certainly one of the most underestimated business tools that are generally not focused on during the building of skills.....
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Free ITSM Job Description - Problem Manager

Author : Roger Purdie

Date : 15/08/2008
A comprehensive job description for the organizational Problem Manager.....
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ISEB brings out ISO 20000 Foundation Exam - but is it too late?

Author : Roger Purdie

Date : 27/06/2008
The British Computer Society has a department that most people think is a seperate company - the ISEB offers ITSM exams in the same way as Exin and APMG.....
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Items Qty Price
Active Listening
 1 $ 45.00
Introduction To Knowledge Management
 1 $ 45.00
ITIL V3 Change Management Toolkit
(Downloadable)		 1 $ 249.00
Project Management Toolkit
(Downloadable)		 1 $ 349.00
Project Management Toolkit - Execution Phase
(Downloadable)		 1 $ 79.00
Probing Questions
 1 $ 45.00
Project Management Toolkit - Control Phase
(Downloadable)		 1 $ 79.00
SubTotal: $ 891.00
Shipping Charges: $ 10.00
Total: $ 901.00
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