Any person looking to improve their listening skills
Delivery:
Online access, per user, for 12 months
Objectives:
To increase the learners skills and understanding of the selected topic
To provide a high value for money interactive learning environment
Overview:
We are provided with two ears so that we can listen twice as much as we speak. However, most of us have never been taught the skills of active listening. The person who listens can make a real difference and in this program you will be taught the art of active (rather than passive) listening.
Supplement this program with the Probing Questions course.
This program is built upon a structured learning strategy model. The premise of "just-in-time learning" is a powerful mechanism at your disposal and this course can be part of an immediate need or built into an overall education and improvement program.
This course has been developed by leaders in performance management and their use of human-focused instructional design makes the learning experience all the more enjoyable and therefore beneficial.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office