Any person looking to improve their ability to ask the right question (customer service officers, sales teams, etc.)
Delivery:
Online access, per user, for 12 months
Objectives:
To increase the learners skills and understanding of the selected topic
To provide a high value for money interactive learning environment
Overview:
The right question asked at the right time helps us to understand the nature and perspective of the person asking the question; and therefore to provide a better answer. In this program we'll review the types of questions, when they can (and shouldn't be used) as well how the wrong question can be avoided.
Supplement this program with the Active Listening course.
This program is built upon a structured learning strategy model. The premise of "just-in-time learning" is a powerful mechanism at your disposal and this course can be part of an immediate need or built into an overall education and improvement program.
This course has been developed by leaders in performance management and their use of human-focused instructional design makes the learning experience all the more enjoyable and therefore beneficial.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office