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ITSM - Job Description Toolkit (Primary)
25 professionally prepared job descriptions, role statements for the IT Service Management industry.
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ITIL V3 Management Guides
With great expanded content these guides cover the Lifecycle Approach Based on ITIL® V3 providing a concise summary of the ‘Foundations of IT Service Management’. Not only is the ITIL V3 Life Cycle approach included but in addition the guides cover the processes in a separate section as well. What’s more these books provide excellent value for money, providing a lot more content for a lot less cost (than most of the other products on the market today!)
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Six Sigma Yellow Belt
Six Sigma has become a crucial management tool that leading companies are using to help improve quality provide better customer service and drive efficiency and productivity
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ITIL V3 Process Posters
Professionally designed ITIL v3 Process charts that are affordable and vital for your communication strategy.
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V3 Full Set Core Books PDF
V3 Full set Core Books in PDF format. Save search time, excess baggage fees and back ache. Greater security and presentation potential.
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ITIL V3 Incident Management Toolkit
A set of documents to guide you through the ITIL v3 Incident Management process of planning, design, implement and improve.
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ITIL Foundation V3 Learning Program
Fully accredited Exin program is offers all the learning elements required prepare for the ITIL v3 certification exam.
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