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ITIL and the concept of Diminishing returns

Puzzled that the effort that you are putting into ITIL and service based improvements seems to be moving you backwards? Perhaps it is and now there could be an explaination based in simple economics.


The concept of marginal or diminishing returns has been around for a long time. The concept states that when you reach an optimal point, then additional effort may have an adverse impact on improvements.


It is an interesting concept and one that serious IT professionals will be able to relate to.


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